Privacy Policy

Information You Provide

• Name and contact information (email, phone number)
• Service address and property details
• Photos of items for removal (optional)
• Payment information (processed securely through Stripe)
• Account credentials if you create an account

Information Collected Automatically

• Device information and browser type
• IP address (pseudonymized for privacy)
• Usage data and interaction with our services
• Location data (only when you use location-based features)
• Cookies and similar tracking technologies

We use your information to:

• Provide and improve our junk removal services
• Process bookings and payments
• Send service confirmations and updates
• Communicate with you about your service requests
• Comply with legal obligations
• Prevent fraud and enhance security
• Analyze usage patterns to improve our platform

We implement industry-standard security measures to protect your information:

• AES-256 encryption for sensitive data at rest
• TLS/SSL encryption for data in transit
• Regular security audits and penetration testing
• Strict access controls and authentication
• PCI DSS compliance for payment processing
• Regular backups and disaster recovery procedures

We share your information only in these limited circumstances:

• Service Providers: With crews assigned to your job and necessary third-party services (payment processing, SMS notifications)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger or acquisition (with notice)
• With Your Consent: When you explicitly agree to sharing

We NEVER sell, rent, or trade your personal information to third parties for marketing purposes.

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information

To exercise these rights, contact us at info@propertyjunk.com

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Personalize your experience
• Provide security features

You can control cookies through your browser settings. Note that disabling cookies may limit some features of our service.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Effective Date" at the top
• Sending you an email notification (for registered users)
• Requesting new consent for material changes