Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Effective Date: January 1, 2024 | Version 1.0
Quick Summary
- •We collect only necessary information to provide junk removal services
- •Your data is encrypted and stored securely
- •We never sell your personal information to third parties
- •You can request data deletion at any time
Information We Collect
Information You Provide
- Name and contact information (email, phone number)
- Service address and property details
- Photos of items for removal (optional)
- Payment information (processed securely through Stripe)
- Account credentials if you create an account
Information Collected Automatically
- Device information and browser type
- IP address (pseudonymized for privacy)
- Usage data and interaction with our services
- Location data (only when you use location-based features)
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Provide and improve our junk removal services
- Process bookings and payments
- Send service confirmations and updates
- Communicate with you about your service requests
- Comply with legal obligations
- Prevent fraud and enhance security
- Analyze usage patterns to improve our platform
Data Security
We implement industry-standard security measures to protect your information:
- AES-256 encryption for sensitive data at rest
- TLS/SSL encryption for data in transit
- Regular security audits and penetration testing
- Strict access controls and authentication
- PCI DSS compliance for payment processing
- Regular backups and disaster recovery procedures
Information Sharing
We share your information only in these limited circumstances:
- Service Providers: With crews assigned to your job and necessary third-party services (payment processing, SMS notifications)
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In connection with a merger or acquisition (with notice)
- With Your Consent: When you explicitly agree to sharing
We NEVER sell, rent, or trade your personal information to third parties for marketing purposes.
Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your personal data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your information
To exercise these rights, contact us at info@propertyjunk.com
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Personalize your experience
- Provide security features
You can control cookies through your browser settings. Note that disabling cookies may limit some features of our service.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Property Junk LLC (DBA Property Junk)
Privacy Department
10000 Southwest 52nd Avenue
Gainesville, FL 32608
Email: info@propertyjunk.com
Phone: (352) 679-9175
Response time: We aim to respond to all privacy inquiries within 30 days.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Effective Date" at the top
- Sending you an email notification (for registered users)
- Requesting new consent for material changes